Agent Floor Acoustics in Call Centres & Contact Centres

Acoustic performance in a agent floor directly impacts the functionality and occupant experience of call centres & contact centres buildings. The RT60 target of rD < 5 m is set to ensure that the space meets its intended purpose, whether that involves speech intelligibility, noise control, or sound isolation from adjacent areas.

The key metric of STI < 0.50 at 8m addresses the primary acoustic concern for this room type. Achieving this target typically requires a combination of absorptive surface treatments, appropriate construction mass, and careful attention to flanking paths and HVAC noise contributions.

Simultaneously achieving speech privacy (STI < 0.50 beyond distraction distance) and speech intelligibility for callers on the phone, requiring precise calibration of absorption, screening, and sound masking within a high-density open-plan layout.